Talk To Office - AI Voice Platform

Introduction

Talk To Office ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice platform and services.

Information We Collect

Personal Information

Name, email address, and contact information
Account credentials and authentication data
Payment and billing information
Company name and business information

Usage Data

Conversation logs and message content
Voice recordings and transcriptions
API usage and system logs
Analytics and performance data

Technical Data

IP address and device information
Browser type and version
Operating system and platform
Cookies and similar technologies

How We Use Your Information

Provide and maintain our services
Process your transactions and subscriptions
Improve our AI models and platform performance
Send you service updates and notifications
Provide customer support
Detect and prevent fraud and abuse
Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your data:

End-to-end encryption for data in transit (TLS 1.3)
AES-256 encryption for data at rest
Regular security audits and penetration testing
Secure data centers with physical access controls
Multi-factor authentication for accounts
Employee background checks and security training

Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Conversation logs are retained for 90 days by default. You can request deletion of your data at any time through your account settings or by contacting us.

Your Rights (GDPR)

If you are in the European Economic Area, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate data
Right to Erasure: Request deletion of your data
Right to Restriction: Limit how we use your data
Right to Portability: Receive your data in a portable format
Right to Object: Object to certain data processing
Right to Withdraw Consent: Withdraw consent at any time

Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Essential cookies are required for the platform to function, while analytics and marketing cookies are optional.

Third-Party Services

We use the following third-party services:

OpenAI for AI language processing
Stripe for payment processing
SendGrid for email delivery
AWS for cloud infrastructure
Google Analytics for usage analytics (optional)

International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: privacy@talktooffice.com

Address: 123 AI Street, Suite 456, San Francisco, CA 94105

Data Protection Officer: dpo@talktooffice.com