Terms of Service

Last updated: January 19, 2025

1. Acceptance of Terms

By accessing and using Talk To Office ("Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Talk To Office provides an AI-powered voice and messaging platform that enables businesses to automate customer interactions across multiple channels including WhatsApp, Telegram, Viber, SMS, and phone calls.

We reserve the right to modify or discontinue the Service at any time with reasonable notice.

3. Account Registration

You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Be responsible for all activities under your account
  • Not share your account with others

4. Subscription and Payment

Pricing Tiers

  • Free Tier: $0/month with limited features
  • Starter: $99/month
  • Professional: $299/month
  • Enterprise: Custom pricing

Billing

  • Subscriptions are billed monthly or annually in advance
  • Fees are non-refundable except as required by law
  • We may change pricing with 30 days' notice
  • You can cancel your subscription at any time

5. Acceptable Use Policy

You may NOT use the Service to:

  • Violate any laws or regulations
  • Send spam or unsolicited messages
  • Infringe on intellectual property rights
  • Transmit malware or harmful code
  • Harass, abuse, or harm others
  • Impersonate others or misrepresent affiliation
  • Attempt to breach security or access unauthorized data
  • Reverse engineer or copy our software

6. Usage Limits

Each tier has specific usage limits:

  • Message limits per month
  • API request rate limits
  • Storage limits for conversation logs
  • Voice minute limits (where applicable)

Exceeding limits may result in service interruption or additional charges.

7. Intellectual Property

Our Rights: Talk To Office and its original content, features, and functionality are owned by us and protected by copyright, trademark, and other laws.

Your Content: You retain ownership of content you submit. By using the Service, you grant us a license to use, store, and process your content to provide the Service.

8. Data and Privacy

Our use of your data is governed by our Privacy Policy. We are committed to GDPR compliance and protecting your data.

9. Service Level Agreement (SLA)

  • Free/Starter: No SLA guarantee
  • Professional: 99.5% uptime
  • Enterprise: 99.9% uptime with credits for downtime

10. Termination

We may suspend or terminate your account if you:

  • Breach these Terms
  • Fail to pay fees when due
  • Engage in fraudulent activity
  • Harm our systems or other users

You may terminate by canceling your subscription. Data will be retained for 30 days after termination before deletion.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

We do not guarantee that the Service will be uninterrupted, secure, or error-free.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

14. Governing Law

These Terms are governed by the laws of California, USA. Any disputes will be resolved in the courts of San Francisco, California.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

16. Contact Information

For questions about these Terms:

Email: legal@talktooffice.com

Address: Talk To Office AI, 123 AI Street, Suite 456, San Francisco, CA 94105